Terms and Conditions of Sale
These general terms and conditions of sale (hereinafter the "Terms and Conditions") apply to all purchases made by an individual (hereinafter the "CUSTOMER") on the website www.lesfelicites.com (hereinafter the "SITE") from SARL MBF, registered with the trade and companies register under number 539 274 175 00022 APE 5499, with its registered office at 16 avenue Maurice Grollier, 83140 Six-Fours-les-Plages, France. Tel: 06.64.56.27.75 email: contact@lesfelicites.com or nadia@lesfelicites.com or mathilde@lesfelicites.com
IMPORTANT
Any order placed on the Site implies the CLIENT's unreserved acceptance of these general conditions.
ARTICLE 1. DEFINITIONS
The terms used hereinafter have the following meanings in these General Conditions:
"CLIENT": refers to the SELLER's co-contractor, who guarantees to be a consumer as defined by French law and jurisprudence. As such, it is expressly provided that the CLIENT acts outside of any habitual or commercial activity.
"DELIVERY": refers to the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated during the order, within a period of 48 hours, excluding weekends and public holidays.
"PRODUCTS": refers to all products available on the SITE.
"TERRITORY": refers to the country chosen by the CUSTOMER for DELIVERY. Countries open for delivery are listed at this address.
ARTICLE 2. PURPOSE
These General Conditions govern the sale of PRODUCTS by the SELLER to its CLIENTS.
The CLIENT is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER's sales department to benefit from separate contractual conditions.
ARTICLE 3. ACCEPTANCE OF GENERAL CONDITIONS
The CLIENT undertakes to carefully read and accept these General Conditions before proceeding with payment for an order of PRODUCTS placed on the SITE.
These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing an order. The CLIENT is invited to carefully read, download, print the General Conditions and keep a copy.
The SELLER advises the CLIENT to read the General Conditions with each new order, the latest version of said Conditions applying to any new order for PRODUCTS.
By clicking on the first button to place the order and then on the second to confirm said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.
ARTICLE 4. PURCHASING PRODUCTS ON THE SITE
To purchase a PRODUCT, the CLIENT must be at least 18 years old and have the legal capacity or, if a minor, be able to provide proof of consent from their legal representatives.
The CLIENT will be asked to provide identifying information by completing the form available on the SITE. The asterisk (*) indicates mandatory fields that must be filled in for the CLIENT's order to be processed by the SELLER. The CLIENT can check the status of their order on the SITE. Tracking of DELIVERIES can, where applicable, be done using the online tracking tools of certain carriers. The CLIENT can also contact the SELLER's sales department at any time by email, at nadia@lesfelicites.com, to obtain information on the status of their order.
The information that the CLIENT provides to the SELLER when placing an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, their identity, eligibility, and the information provided.
ARTICLE 5. ORDERS
Article 5.1 Product characteristics
The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CLIENT must receive under applicable law.
The CLIENT undertakes to read this information carefully before placing an order on the SITE.
Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and applicable standards in France.
Article 5.2. Order procedure
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CLIENT must follow the steps described below.
5.2.1. Selection of PRODUCTS and purchase options
The CLIENT must select the PRODUCT(s) of their choice by clicking on the relevant PRODUCT(s) and choosing the desired characteristics and quantities. Once the PRODUCT is selected, it is placed in the CLIENT's cart. The CLIENT can then add as many PRODUCTS as they wish to their cart.
5.2.2. Orders
Once the PRODUCTS have been selected and placed in their cart, the CLIENT must click on the cart and check that the content of their order is correct. If the CLIENT has not already done so, they will then be invited to log in or register.
Once the CLIENT has validated the contents of the shopping cart and identified/registered themselves, an automatically completed online form will be displayed summarizing the price, applicable taxes and, where appropriate, delivery costs.
The CLIENT is invited to check the content of their order (including the quantity, characteristics and references of the PRODUCTS ordered, billing address, payment method and price) before validating its content.
The CLIENT can then proceed with payment for the PRODUCTS by following the instructions on the SITE and providing all necessary information for billing and DELIVERY of the PRODUCTS. For PRODUCTS with available options, these specific references appear when the correct options have been selected. Orders placed must include all information necessary for proper processing of the order.
The CLIENT must also select the chosen delivery method.
5.2.3. Acknowledgment of receipt
Once all the steps described above are completed, a page will appear on the SITE to acknowledge receipt of the CLIENT's order. A copy of the order acknowledgment will be automatically sent to the CLIENT by email, provided that the email address provided in the registration form is correct.
The SELLER does not send any order confirmation by postal mail or fax.
5.2.4. Invoicing
During the ordering process, the CLIENT must enter the necessary billing information (the asterisk (*) will indicate the mandatory fields that must be filled in for the CLIENT's order to be processed by the SELLER).
The CLIENT must notably clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any possible access code for the DELIVERY address.
The CLIENT must also specify the chosen payment method.
Neither the order form that the CLIENT creates online, nor the acknowledgment of receipt of the order that the SELLER sends to the CLIENT by email constitutes an invoice. Regardless of the order or payment method used, the CLIENT will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.
5.3. Order Date
The order date is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only begin to run from this date.
5.4. Price
For all PRODUCTS, the CLIENT will find prices displayed on the SITE in euros, including all taxes, as well as applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address, and the chosen carrier or shipping method).
Prices include, in particular, value-added tax (VAT) at the rate in force on the order date. Any change in the applicable rate may affect the price of PRODUCTS from the effective date of the new rate.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
Prices indicated on the SITE may change. They may also be modified in case of special offers or sales.
The prices indicated are valid, unless there is a gross error. The applicable price is that indicated on the SITE on the date the order is placed by the CLIENT.
5.5. Product Availability
The professional undertakes to deliver the PRODUCT on the date or within the period indicated to the CLIENT, unless the parties have agreed otherwise.
The unavailability of a PRODUCT is generally indicated on the relevant PRODUCT page. CLIENTS may also be informed of a PRODUCT's restocking by the SELLER.
In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable.
In the event that a PRODUCT is unavailable, the SELLER may, and if the parties agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the CLIENT.
If the CLIENT decides to cancel their order for unavailable PRODUCTS, they will receive a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days from payment.
5.6. Promotional codes
Current promotional codes cannot be combined unless otherwise stated by the SELLER.
ARTICLE 6. RIGHT OF WITHDRAWAL
The terms and conditions of the right of withdrawal are set out in the "withdrawal policy," which is available in Annex 1 hereto and accessible at the bottom of each page of the SITE via a hyperlink.
ARTICLE 7. PAYMENT
7.1. Payment Methods
The CLIENT can pay for their PRODUCTS online on the SITE using the methods offered by the SELLER.
The CLIENT guarantees the SELLER that they have all the necessary authorizations to use the chosen payment method.
The SELLER will take all necessary measures to ensure the security and confidentiality of data transmitted online during online payment on the SITE.
It is specified that all payment-related information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.
7.2. Payment Date
In the case of a single credit card payment, the CLIENT's account will be debited as soon as the order for PRODUCTS is placed on the SITE.
In the event of partial DELIVERY, the total amount will be debited from the CLIENT's account at the earliest when the first package is dispatched. If the CLIENT decides to cancel their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.
7.3. Payment Delay or Refusal
If the bank refuses to debit a card or other means of payment, the CLIENT must contact the SELLER's Customer Service to pay the order by any other valid means of payment.
In the event that, for whatever reason, opposition, refusal or otherwise, the transfer of funds due by the CLIENT proves impossible, the order will be cancelled and the sale automatically terminated.
ARTICLE 8. PROOF AND ARCHIVING
Any contract concluded with the CLIENT corresponding to an order exceeding 120 euros including VAT will be archived by the SELLER for a period of ten (10) years in accordance with article L. 213-1 of the Consumer Code.
The SELLER agrees to archive this information to track transactions and provide a copy of the contract at the CLIENT's request.
In case of dispute, the SELLER will be able to prove that its electronic tracking system is reliable and guarantees the integrity of the transaction.
ARTICLE 9. TRANSFER OF OWNERSHIP
The SELLER remains the owner of the PRODUCTS delivered until full payment by the CLIENT.
The above provisions do not prevent the transfer to the CLIENT, at the time of receipt by them, or by a third party designated by them other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage that they may cause.
ARTICLE 10. DELIVERY
The terms of DELIVERY of the PRODUCTS are set out in the "delivery policy" referred to in Annex 2 hereto and accessible at the bottom of each page of the SITE via a hyperlink.
ARTICLE 11. PACKAGING
The PRODUCTS will be packaged in accordance with current transport standards, to ensure maximum protection for the PRODUCTS during DELIVERY. CLIENTS undertake to comply with the same standards when returning PRODUCTS under the conditions set out in Annex 1 - Withdrawal Policy.
ARTICLE 12. WARRANTIES
Apart from any commercial guarantees that the SELLER may offer for certain PRODUCTS, every CLIENT benefits from "legal" guarantees for all PRODUCTS, which are detailed below, in accordance with Article L.111-1 of the Consumer Code.
Article 12.1. Conformity Warranty
Article L. 217-4 of the Consumer Code: "The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was carried out under his responsibility or under his charge by the contract."
Article L.217-5 of the Consumer Code: "The goods are in conformity with the contract: 1° If they are fit for the purpose usually expected of similar goods and, where applicable: - if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; - if they have the qualities that a buyer can legitimately expect given the public statements made by the seller, by the producer or by his representative, particularly in advertising or labeling; 2° Or if they present the characteristics defined by a
mutual agreement between the parties or are suitable for any special use sought by the buyer, brought to the attention of the seller and that the latter has accepted.
The SELLER may be liable for defects in conformity existing at the time of delivery and for defects in conformity resulting from packaging, assembly instructions or installation when the latter was carried out under his responsibility or his charge.
The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the PRODUCT (Article L.217-12 of the Consumer Code).
In the event of a lack of conformity, the CLIENT may request either the replacement or repair of the PRODUCT, at their discretion. However, if the cost of the CLIENT's choice is manifestly disproportionate to the other possible option, taking into account the value of the PRODUCT or the seriousness of the defect, the SELLER may proceed with a refund, without following the option chosen by the Client.
In the event that replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receiving the returned PRODUCT and in exchange for the CLIENT returning the PRODUCT to the following address: 16 avenue Maurice Grollier 83140 Six Fours les plages, FRANCE.
Finally, the CLIENT is exempt from providing proof of the existence of the lack of conformity of the PRODUCT for twenty-four (24) months following the delivery of the PRODUCT (Article L. 217-7 of the Consumer Code).
It is specified that this legal guarantee of conformity applies independently of any commercial guarantee granted, if applicable, on the PRODUCTS.
Article 12.2. Hidden Defects Warranty
The SELLER is bound by the warranty for hidden defects in the PRODUCT sold that render it unfit for its intended use, or that so diminish its use that the CLIENT would not have acquired it, or would have paid a lower price, had they known about them. (Article 1641 of the Civil Code)
This warranty allows the CLIENT who can prove the existence of a hidden defect to choose between a refund of the PRODUCT price if it is returned and a refund of part of its price, if the PRODUCT is not returned.
In the event that replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receiving the returned PRODUCT and in exchange for the CLIENT returning the PRODUCT to the following address: 16 avenue Maurice Grollier 83140 Six Fours les plages, FRANCE. The action resulting from redhibitory defects must be brought by the CLIENT within two (2) years from the discovery of the defect. (Paragraph 1 of Article 1648 of the Civil Code).
ARTICLE 13. LIABILITY
The SELLER's liability cannot under any circumstances be engaged in case of non-performance or improper performance of contractual obligations attributable to the CLIENT, particularly when entering their order.
The SELLER shall not be held liable, or considered to have failed in these presents, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the jurisprudence of French courts and tribunals.
It is also specified that the SELLER does not control websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published therein. Links to third-party websites are provided for informational purposes only and no guarantee is provided as to their content.
ARTICLE 14. FORCE MAJEURE
The SELLER's liability cannot be invoked if the non-execution or delay in the execution of one of its obligations described in these GTC results from a case of force majeure.
There is force majeure in contractual matters when an event beyond the debtor's control, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from fulfilling their obligation.
If the impediment is temporary, the performance of the obligation is suspended unless the delay resulting therefrom justifies the termination of the contract. If the impediment is permanent, the contract is terminated by right and the parties are released from their obligations under the conditions provided for in articles 1351 and 1351-1 of the Civil Code.
As such, the SELLER's liability cannot be engaged, notably in case of hacker attacks, unavailability of materials, supplies, spare parts, personal equipment or others, interruption of electronic communication networks, as well as in case of occurrence of any circumstance or event outside the SELLER's control occurring after the conclusion of the GTC and preventing execution under normal conditions.
It is specified that, in such a situation, the CLIENT cannot claim any compensation and cannot initiate any recourse against the SELLER.
In the event of the occurrence of one of the aforementioned events, the SELLER will endeavor to inform the CLIENT as soon as possible.
ARTICLE 15. PERSONAL DATA
The SELLER collects personal data concerning its CLIENTS on the SITE, including through cookies. CLIENTS can disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, manage the CLIENT's account, analyze orders and, if the CLIENT has expressly chosen this option, send them commercial prospecting emails, newsletters, promotional offers and/or information on special sales, unless the CLIENT no longer wishes to receive such communications from the SELLER.
The CLIENT's data is kept confidential by the SELLER for the purposes of the contract, its execution and in compliance with the law.
CLIENTS can unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.
Data may be communicated, in whole or in part, to the SELLER's service providers involved in the order process. For commercial purposes, the SELLER may transfer the names and contact details of its CLIENTS to its commercial partners, provided that the latter have expressly given their prior consent when registering on the SITE.
The SELLER will specifically ask CLIENTS if they wish their personal data to be disclosed. CLIENTS may change their mind at any time by contacting the SELLER. The SELLER may also ask its CLIENTS if they wish to receive commercial solicitations from its partners.
In accordance with law n°78-17 of January 6, 1978 relating to data processing, files and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, known as GDPR), the SELLER ensures the implementation of the rights of data subjects.
It is recalled that the CLIENT whose personal data is processed benefits from the rights of access, rectification, update, portability and erasure of information concerning them, in accordance with the provisions of articles 39 and 40 of the amended Data Protection Act, and with the provisions of articles 15, 16 and 17 of the European General Data Protection Regulation (GDPR).
In accordance with the provisions of Article 38 of the amended "Informatique & Libertés" law and the provisions of Article 21 of the GDPR, the CLIENT may also, for legitimate reasons, object to the processing of data concerning them, without reason and without charge.
The CLIENT can exercise these rights by sending an email to: contact@lesfelicites.com or nadia@lesfelicites.com or mathilde@lesfelicites.com or by sending a letter to SARL MBF, 16 avenue Maurice Grollier 83140 Six Fours les Plages, FRANCE.
It is specified that the CLIENT must be able to prove their identity, either by scanning an identity document or by sending the SELLER a photocopy of their identity document.
ARTICLE 16. COMPLAINTS
The SELLER provides the CLIENT with a "Customer telephone service" at the following number: 06.64.56.27.75 or 06.07.97.52.19 (non-surcharged number). Any written complaint from the CLIENT must be sent to the following address: 16 Avenue Maurice Grollier, 83140 Six-Fours-les-Plages, France or by email: contact@lesfelicites.com or nadia@lesfelicites.com or mathilde@lesfelicites.com
ARTICLE 17. INTELLECTUAL PROPERTY
All visual and sound elements of the SITE, including the underlying technology used, are protected by copyright, trademark law and/or patent law.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request written authorization from the SELLER.
This authorization from the SELLER will under no circumstances be granted definitively. This link must be removed at the request of the SELLER. Hypertext links to the SITE that use techniques such as framing or in-line linking are strictly prohibited.
Any representation or reproduction, in whole or in part, of the SITE and its content, by any means whatsoever, without the express prior authorization of the SELLER, is prohibited and will constitute an infringement punishable by articles L.335-2 et seq. and articles L.713-1 et seq. of the Intellectual Property Code.
Acceptance of these GTC constitutes recognition by the CLIENT of the SELLER's intellectual property rights and an undertaking to respect them.
ARTICLE 18. VALIDITY OF THE GENERAL CONDITIONS
Any modification of the legislation or regulations in force, or any decision by a competent court invalidating one or more clauses of these General Conditions, shall not affect the validity of these General Conditions. Such a modification or decision shall in no case authorize CLIENTS to disregard these General Conditions.
All conditions not expressly covered herein will be governed in accordance with the custom of the retail trade sector, for companies whose registered office is located in France.
Article 19. AMENDMENT OF THE GENERAL CONDITIONS
These General Conditions apply to all online purchases made on the SITE, as long as the SITE is available online.
The General Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.
Modifications to the General Conditions will not apply to PRODUCTS already purchased.
Article 20. JURISDICTION AND APPLICABLE LAW
THESE GENERAL CONDITIONS AS WELL AS THE RELATIONS BETWEEN THE CLIENT AND THE SELLER ARE GOVERNED BY FRENCH LAW
IN THE EVENT OF A DISPUTE, ONLY FRENCH COURTS WILL BE COMPETENT.
However, prior to any recourse to an arbitral or state judge, the Client is invited to contact the SELLER's complaints department.
If no agreement is reached or if the CLIENT proves that they have previously attempted to resolve their dispute directly with the SELLER through a written complaint, an optional mediation procedure will then be proposed, conducted in a spirit of fairness and good faith with a view to reaching an amicable agreement when any conflict relating to this contract arises, including concerning its validity.
To initiate this mediation, the CLIENT may contact the SELLER's mediator: Nadia DAOUDI, whose contact details are: nadia@lesfelicites.com or Mathilde FOACHE, whose contact details are: mathilde@lesfelicites.com.
The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the dispute.
As mediation is not mandatory, the CLIENT or the SELLER may withdraw from the process at any time.
IN THE EVENT THAT MEDIATION FAILS OR IS NOT CONSIDERED, THE DISPUTE THAT COULD HAVE GIVEN RISE TO MEDIATION WILL BE REFERRED TO THE COMPETENT JURISDICTION DESIGNATED ABOVE.
ANNEX 1
WITHDRAWAL POLICY
Principle of withdrawal
The CLIENT has the right, in principle, to withdraw by returning the PRODUCT to the SELLER.
For this, the PRODUCT must be returned or given back without undue delay, and at the latest within fourteen (14) days following the communication of the decision to withdraw, unless the SELLER proposes to collect the PRODUCT themselves.
Withdrawal Period
In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT.
In the event that the CLIENT has ordered several PRODUCTS via a single order resulting in multiple DELIVERIES (or in the case of an order for a single PRODUCT delivered in multiple lots), the withdrawal period will expire fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT delivered.
If the CLIENT's order involves several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise their right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the CLIENT must notify their decision to withdraw by means of an unambiguous declaration (e.g., letter sent by post, fax or email) to: 16 avenue Maurice Grollier 83140 Six Fours les plages, FRANCE or nadia@lesfelicites.com
They can also use the form below:
WITHDRAWAL FORM
To the attention of: MBF SARL
SELLER's phone number: 06.64.56.27.75 or 06.07.97.52.19
SELLER's fax number:
SELLER's email address*: nadia@lesfelicites.com
mathilde@lesfelicites.com contact@lesfelicites.com
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
PRODUCT Reference
Invoice No.:
Order Form No.:
- Ordered on [________________]/received on [________________]
- Payment method used:
- Name of the CLIENT and, if applicable, the beneficiary of the order:
- CLIENT's address:
- Delivery address:
- CLIENT's signature (except in case of email transmission):
- Date:
For the withdrawal period to be respected, the CLIENT must send their communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
In the event of withdrawal by the CLIENT, the SELLER undertakes to refund all sums paid, including delivery costs (with the exception of additional costs resulting, where applicable, from the CLIENT's choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day the SELLER receives the returned PRODUCT (Article L.221-24 of the Consumer Code).
The SELLER will make the refund using the same payment method that the CLIENT used for the initial transaction, unless the CLIENT expressly agrees to a different method. In any case, this refund will not incur any fees for the CLIENT.
The SELLER is not obliged to reimburse additional costs if the CLIENT has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER.
The SELLER may defer reimbursement until receipt of the goods or until the CLIENT has provided proof of shipment of the goods, the date taken being that of the first of these facts.
Return procedures
The CLIENT must, without undue delay and, in any event, at the latest fourteen (14) days after communicating their decision to withdraw from this contract, return the goods to: 16 avenue Maurice Grollier, 83140 Six Fours les Plages, FRANCE.
This period is deemed to have been observed if the CLIENT returns the goods before the expiration of the fourteen (14) day period.
Return costs
The CLIENT will be responsible for the direct costs of returning the goods.
In cases where the weight of the PRODUCT prevents the CLIENT from returning it by post, the CLIENT will bear the direct costs of returning the goods.
Condition of returned goods
The PRODUCT must be returned according to the SELLER's instructions and must include all accessories delivered.
The CLIENT's liability is engaged only with regard to the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CLIENT has the possibility to test the PRODUCT but their liability may be engaged if they perform manipulations other than those that are necessary.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
- Supply of goods or services whose price depends on fluctuations in the financial market
- Supply of goods made to CLIENT specifications or clearly personalized
- Supply of goods liable to deteriorate or expire rapidly
- Supply of audio or video recordings or sealed software that has been unsealed after delivery - Journal, periodical, magazine (except subscription contract)
- Provision of accommodation services other than for residential purposes, goods transport, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of performance
- Supply of goods which by their nature are inseparably mixed with other items
- Supply of sealed goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the CLIENT after DELIVERY
- The supply of alcoholic beverages whose price was agreed upon at the time of the conclusion of the sales contract, whose delivery can only be made after 30 days and whose real value depends on market fluctuations beyond the SELLER's control
- Supply of non-physical digital content if the performance has begun with the express prior consent of the consumer, who has also acknowledged that they will thereby lose their right of withdrawal
- Contracts concluded at a public auction